Contact Us


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		By Email

Check Application Status or Apply for a Card

Check Your Application Status Apply for an Orchard Bank Credit Card

Frequently Asked Questions (FAQs)
Have a Question or Need More Information?
Subject
- Who can tell me what my Login ID and /or Password ID is?
  For security reasons, you are the only one who will have access to your Login ID or Password for your personal Account information. Therefore, you will be unable to obtain this information by calling Technical Support. Please click on Forgot Login ID/Password if you do not know it.
- Why is the Forgot Login ID/Password screen not accepting my Account number?
  If you were not previously registered for online Account Access, you will get a message that the Account number is not recognized. Please return to the home page and register your Account as a new user.
- I'm trying to use the Forgot Login ID/Password form to recover or reset my login information, but I keep getting an error on my email address. What should I do?
  To complete the Forgot Login ID/Password form, enter the email address we currently have on file for your account email alerts. If you do not remember your email address, please click on the Contact Us link at the top of this page to speak to a Customer Service Representative to update your email address. After your email address has been updated, you will need to complete the Forgot Login ID/Password form to access your account.
- When will I receive my ?
  If you are approved, you will receive your new credit card and terms associated with your Account in 10 business days. If you choose rush processing, your card will arrive in as little as 3 days. If you were required to pay a processing fee with your application, you will receive your card after we have verified receipt of the funds, which can take up to an addtional 14 business days.
- What are the qualifications for getting a credit card?
  In order to qualify for a credit card, you must be at least 18 years of age. Credit approval will be determined upon review of your current credit bureau report and other information bearing on your creditworthiness. You will be notified of our credit decision by mail.
- What interest rate and/or credit limit can I get if I apply?
  The interest rates and other Account terms will vary. We will not be able to tell you what the terms of your Account will be until we receive your application and review your credit history.
- I forgot my Login ID and/or my Password. How to I recover my log in information?
  Click here to go to the Forgot Login ID/Password form. Enter the information requested and you will be able to recover your Login ID and reset your Password.
- Why do I get an error on my Login ID/Password when I try to log in?
  You will receive an error on your Log in ID and/or password if you are not registered for online account access or if you are entering the incorrect Login ID and/or Password. Click here to register. If you are registered for online account access and are unable to log in, click here to go to the Forgot Log in ID/Password form and reset your log in information.
- What number do I call if I am having technical difficulties?
  If you are having trouble accessing your Account information online, please contact us at . Our hours of operation are 8am to 12am Eastern Time Monday - Saturday.
- I do not have the Signature Panel Code from the back of my card that is required during registration for online Account access. What should I do?
  Your Signature Panel Code is available only on your card. Customer Service representatives do not have access to your Signature Panel Code. Please contact Customer Service and a representative will send a replacement card to you. If, for any reason, we are not able to send a replacement card to you, you will not be able to register for online Account access.
- Why am I getting an error on my Account number when I try to register?
  You are either entering your Account number incorrectly or you are on the wrong website. Verify that the Account number you entered on the registration form matches the Account number on the front of your card. The correct website for your Account will be listed on the back of your card.
- Why am I getting an error on my Login ID when I try to register?
  Your Login ID must be between 6 and 16 characters long. Your Login ID can contain letters and numbers, however, spaces, dashes, periods, slashes or other special characters are not allowed. If the Login ID you chose is being used by another customer, you will have to pick a different Login ID. You can choose from the suggested Login IDs on the registration form or alter the Login ID you entered.
Still have questions? View our Help/FAQs.

By Email

Please choose an option and click "Continue"
	Yes, I'm a current customer and would like to log in to my Account to ask a question using the secure email form.
	Yes, I'm a current customer, but I'm not able to log into my Account or register for online Account access.
	No, I'm not a(n) customer and I have general questions.

You must select an email option.

By Phone

Customer Service	1-503-293-4037
Lost or Stolen Cards	1-800-283-8373
Technical Support	1-866-904-2147 Mon-Sat 8AM-Midnight ET
For the Hearing Impaired (TDD)	1-800-655-9392
Outside the U.S.	1-800-283-8373

By Mail

Payment Address: HSBC Card Services PO Box 60102 City of Industry, CA 91716-0102	Overnight Address: HSBC Card Services Inc. ATTN: Exception Dept 1301 E.Tower Road Schaumburg, IL 60173

Payment Address:
HSBC Card Services
PO Box 60102
City of Industry, CA 91716-0102

Overnight Address:
HSBC Card Services Inc.
ATTN: Exception Dept
1301 E.Tower Road
Schaumburg, IL 60173